The door was making a lot of noise while going up and down and wouldn’t open all the way.
Upon inspection, we were able to confirm what we already suspected - the metal rollers were totally worn out and needed to be replaced along with damaged tracks. So, we took down the door and installed the replacement components. We reinstalled and balanced the door and then operated it a couple of times to make sure there were no unresolved issues. Some adjustments later, and the door was as good as new again.
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* $29 service call - deducted from the service
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